Privacy Policy

At formitch.com, we are committed to safeguarding your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with global data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We place the utmost importance on transparency, accountability, and privacy-first practices throughout our data handling processes.

1. Introduction

Your privacy is of paramount importance to us. This document explains how we manage personal information provided through our digital platform, including www.formitch.com (“the Website”), and associated services. Our mission is to handle your data with integrity, confidentiality, and transparency at all times.

2. Scope of This Policy and Our Role as Data Controller

This Privacy Policy applies to all users of the Website and covers the processing of personal data by Formitch as a data controller. As data controller, we determine the purposes and means of processing your personal information. If you have any questions or concerns about this policy or our privacy practices, you may contact us at [email protected].

3. Categories of Data We Process

We process a variety of data categories depending on your interaction with the Website and our services:

a) Usage Data
Information about how you use the Website, including your browser type, IP address, access times, pages viewed, and referring website addresses. This data helps us understand user engagement and improve site performance.

b) Account Data
Information you provide when registering or creating an account, including your full name, email address, physical address, telephone number, and login credentials.

c) Profile Data
Information about your preferences, purchase history, saved items, browsing behavior, and responses to surveys or marketing campaigns.

d) Communication Data
Records of your communications with us, including support inquiries, live chat messages, emails sent to [email protected], and contact forms submitted via the Website.

e) Technical Data
Details about your devices used to access our services, such as operating system, device model, browser settings, unique device identifiers, and system configuration data.

f) Transaction Data
Details of transactions you make through the Website, including billing information, payment details (processed securely via third-party processors), and delivery or shipping information.

g) Preference Data
Your marketing and communications preferences, language choices, opt-in/opt-out indicators, and product or service preferences.

4. Legal Bases for Processing

We process personal data based on the following legal grounds:

– Consent: Where you have given clear, affirmative consent for us to process your data for specific purposes (e.g., receiving marketing communications).
– Contractual Necessity: When processing is necessary to fulfill a contract with you, including account management and product delivery.
– Legal Obligations: Where processing is needed to comply with legal requirements, such as tax or statutory reporting obligations.
– Legitimate Interests: To pursue our legitimate business interests in operating, enhancing, and securing formitch.com, provided such interests are not overridden by your fundamental rights.

5. Your Rights Under GDPR and CCPA

As a data subject, you have the following rights, subject to applicable law:

– Right of Access: Obtain confirmation of whether we process your data and request a copy.
– Right of Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data, subject to certain exceptions.
– Right to Restrict Processing: Request limitation of processing under specific conditions.
– Right to Data Portability: Request transfer of your data to another provider in a structured, machine-readable format.
– Right to Object: Object to processing based on legitimate interests or direct marketing.
– California Residents: You may also have rights under the CCPA, including the right to know what personal data is collected, the right to opt out of the sale of personal data (note: Formitch does not sell personal data), and the right to non-discrimination for exercising your privacy rights.

You may exercise your rights by contacting us at [email protected].

6. Security Measures

We implement industry-standard technical and organizational security measures to protect your data, including:

– TLS (Transport Layer Security) encryption
– Access controls and role-based permissions
– Regular security audits and vulnerability assessments
– Secure backups and disaster recovery plans
– Employee data privacy training and internal policies

These measures ensure the confidentiality, integrity, and availability of the data we process.

7. International Data Transfers

As part of our operations, some of your data may be transferred outside your jurisdiction, including to countries not offering the same level of data protection as the European Economic Area (EEA) or California. When such transfers occur, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent protections under applicable law.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, in accordance with legal, regulatory, tax, accounting, or reporting requirements. General retention periods include:

– Account Data: Retained for the life of your account and up to 5 years after closure
– Communication Data: Retained for 3 years for customer service records
– Transaction Data: Retained for 7 years to meet financial or tax obligations
– Usage & Technical Data: Retained for up to 12 months for analytics purposes
– Preference Data: Retained until you withdraw consent or update your settings

9. Cookie Policy

We use cookies and similar technologies for the following purposes:

– Essential Cookies: Required for the operation and navigation of the Website
– Functional Cookies: Enable personalized features such as language settings
– Analytics Cookies: Help us understand how visitors use formitch.com to improve usability and performance (e.g., Google Analytics)
– Performance Cookies: Measure Website responsiveness and track performance metrics

10. Cookie Management and Compliance

You have full control over your cookie preferences. When you first visit formitch.com, you will receive a clear notice about our use of cookies and have the opportunity to accept or customize your cookie settings. You may also manage cookies through your browser or device settings or withdraw your consent at any time. We ensure all our cookie practices comply with the GDPR and CCPA, including mechanisms for Do Not Track (DNT) signals and opt-outs.

11. Children’s Privacy

We do not knowingly collect or process personal data from children under the age of 13. If we discover that personal data relates to a child under 13 without verified parental consent, we will delete the information promptly. Parents or legal guardians who believe their child has provided data without appropriate consent should contact us at [email protected].

12. Updates to This Policy

We may revise this Privacy Policy as needed to reflect legal, technical, or operational changes. We will make such updates available on formitch.com and, where necessary, provide prominent notices or seek your consent as required under applicable law. Continued use of the Website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us:

Email: [email protected]
Website: https://www.formitch.com

We are committed to upholding the highest standards of privacy compliance. If you believe that your data rights have not been respected, or you have unresolved concerns, we encourage you to reach out to us at [email protected].